This bulletin was received from N&D today. Please call our office if you have any questions.

N&D® Bulletin 20-6 | April 14, 2020 |

Massachusetts Private Passenger Auto Refunds|

Good Afternoon:

We hope you are safe and healthy during this difficult time.

We are all doing our part to flatten the curve and protect the communities in which we live and work. To recognize and support our policyholders’ reduced driving during the COVID-19 crisis, all Private Passenger Auto policyholders of The N&D® Group will be receiving a check for 20% of their April and May premium.

The terms of the refund apply as follows:

  • Eligible Private Passenger Auto policyholders will receive a refund check in the amount of 20% of their PPA premium for the months of April and May.
  • The refund checks will be mailed to those policyholders in the coming weeks with an accompanying letter explaining the refund. Eligible policyholders will receive the refund automatically.
  • The refund is subject to regulatory approval.

We understand the uncertainty and financial challenges many are facing at this time. On March 20, The N&D® Group implemented the following temporary protocols:

  • Suspension of non-pay cancellation notices
  • Suspension of the zero-balance renewal requirement
  • Suspension of late fees and EDP fees for insufficient funds

In all cases, outstanding balances will roll forward to the next installment.

The N&D® Group will remain flexible and understanding when dealing with underwriting and claims issues. We will continue to monitor the situation and remain proactive. If you have any questions, please do not hesitate to reach out to any of us.

Thank you for your continued support of The Norfolk & Dedham Group®.


Katie Enslin
Chief Underwriting Officer, Personal Lines

Colby Hewitt
Chief Marketing Officer

Victor Pepin
Chief Operating Officer