On April 13, 2020, we announced the MAPFRE Insurance Staying Home Refund to both recognize the change in driving behavior resulting from the COVID-19 pandemic, and to help ease some of the financial burden many are experiencing.  Subject to regulatory approval, the MAPFRE Insurance Staying Home Refund will return 15% of March and April premiums in the form of a premium credit to our shared personal auto policyholders.

Since that time, we have developed this Frequently Asked Questions document, which provides detailed information regarding the premium credit process, expectations on timing and other relevant questions and answers on the minds of our customers.