Step 1 – Reporting
When an auto loss occurs, such as an accident, the first step in filing a claim is to contact our friendly, helpful staff. We will need to see the police report (if you have one) and will help you file the necessary claim forms.
All Massachusetts clients must complete the Operator’s Report of Motor Vehicle Accident from the Registry of Motor Vehicles. We can help you fill this out, or you may click on the link above to get a blank form.
Step 2 – Appraisal
Once we have submitted your claim to your insurer, you will be contacted by your insurance carrier’s adjuster within 48 hours to arrange a time convenient to appraise the damage. You can also have your local auto body repair shop or garage give estimates.
Step 3 – Repairs
After the adjuster has examined the car, you can go ahead and schedule the repair with your local body shop or you can use a shop from the insurance company referral list. If you select a “referral shop”, they will complete the repair at the appraisal price.
Step 4 – Payment
At this point, the insurance company will issue a check based on the types of coverage that your policy states. The turn-around time generally takes 10-14 business days. If you have a loan on your vehicle, the payment will be payable to you and the corresponding company.
During office hours, we recommend you contact our office and we’ll make all the arrangements with the glass company. If a glass claim occurs after business hours, feel free to contact any glass company of your choice. You will need to provide our name and telephone number to the glass company so they can verify the type of comprehensive coverage you have with us. In most cases, they will directly bill the insurance carrier. Our goal is to always give timely and convenient service — not to mention a clearer view!
Below is a list of local providers that have provided our clients with our clients better than average service:
JN Phillips Auto Glass
New Angle Glass Company
Safelite Auto Glass
Just like with auto claims, you’ll need to contact us directly, as soon as time allows to report a loss. It will help the reporting process if you have all the information ready. Here are some of the typical questions that we’ll ask:
- What is the location of loss?
- When did the loss occur?
- What is the type of loss? (Fire, theft, flood, etc.
- Please describe the damage
- Which police and/or fire department did you report it to?
Once we have the information and contact the insurance company, an appointment will be made with an adjuster. Then, as with other claims, it will take 10-14 business days to process the claim and if applicable, process payment.
Just like with other claims, you’ll need to contact us directly, as soon as time allows to report a loss. It will help the reporting process if you have all the details ready. For your convenience, we have also provided accident report forms that you can fill out and submit to us.
Massachusetts employers must report injuries to their employees on the Employer’s First Report of Injury form issued by the Commonwealth.
During business hours, please contact us directly. These numbers are provided as a convenience if you wish to report your claim directly to the insurance company when our office is closed.
Commerce | MAPFRE
Norfolk & Dedham
Mass Fair Plan
Johnson & Johnson
Auto & Home